Managed IT · Botswana
Managed IT Services in Botswana
PWDRV runs, monitors, secures and improves your technology environment so your team can focus on the business — with a local Gaborone team accountable for uptime, support and continuous improvement.
Why it matters
Owned, Not Just Supported.
Break-fix support reacts to failure. Managed services prevent it. PWDRV takes ongoing responsibility for the health of your environment: monitoring infrastructure, patching systems, managing backups, maintaining security controls and supporting users.
That accountability matters most in organisations where technology is operational rather than administrative — mining sites, utilities, logistics operations, clinics, branches and government offices where an outage stops work immediately.
You get predictable cost, documented environments, measurable service levels and a roadmap that anticipates capacity, licensing and lifecycle instead of reacting to them.
PREVENT
Catch issues before they become outages.
RESPOND
Local support with defined response targets.
SECURE
Controls maintained, not just installed.
RECOVER
Tested backup and disaster recovery.
PLAN
Roadmaps for capacity, licensing and lifecycle.
What we deliver
Capabilities in detail.
Proactive Monitoring
Continuous visibility of servers, networks, connectivity, cloud services and endpoints, with alerts acted on before users notice.
- Infrastructure monitoring
- Network and connectivity monitoring
- Capacity and performance trending
- Alerting and escalation
Service Desk & User Support
A local point of contact for the day-to-day: access, devices, applications, connectivity and everything in between.
- Logged and tracked requests
- Remote and on-site support
- Onboarding and offboarding
- Defined response targets
Infrastructure & Cloud Management
Ongoing administration of the platforms your organisation runs on, from on-premise servers to Microsoft 365 and hybrid cloud.
- Server, storage and virtualisation management
- Microsoft 365 administration
- Hybrid cloud operations
- Patch and configuration management
Backup & Disaster Recovery
Backups that are verified, and a recovery plan that has actually been tested against a realistic scenario.
- Backup management and verification
- Disaster recovery planning
- Recovery testing
- Retention and offsite copies
Managed Security
Security operated as a service: identity, endpoints, email, patching and monitoring maintained continuously.
- Endpoint protection management
- Identity and access administration
- Email and cloud security
- Security monitoring and reporting
Reporting & Technology Roadmap
Regular reporting on service, risk and capacity, with a forward plan for lifecycle, licensing and investment.
- Service and incident reporting
- Asset and licence tracking
- Lifecycle and refresh planning
- Quarterly roadmap reviews
Common questions
Questions we are asked.
What does a managed IT service typically cover?
Monitoring, user support, infrastructure and cloud administration, patching, backup management, security maintenance and reporting. Scope is agreed per organisation based on the environment and operating hours.
Do you replace an internal IT team?
Not necessarily. Many clients keep an internal team for business-facing work while PWDRV handles infrastructure, security and after-hours coverage. We work in either model.
Can you support multiple sites across Botswana?
Yes. Multi-site organisations are a core part of our work, including remote operations that depend on monitored connectivity and field-ready devices.
How is the service priced?
Managed services are agreed as a predictable recurring cost based on scope, environment size and service levels, rather than unpredictable hourly billing.
Related services
Hand over the day-to-day.
We will review your current environment, support arrangements and risks, then propose a managed service scoped to how your organisation actually operates.